RETURNS & RECLAMATIONSTerms & Conditions
You can always return your DIYTI collection products within 14 days of delivery date.
If there should be anything wrong with your product, you should make a reclamation to us as soon as possible after discovering the defect.
Read in our Terms and conditions about returns and reclamation instructions.
FAQAnswers to your most burning questions
What is your returns policy?
Return Policy for stocked products
You can always return your stocked products within 14 days of delivery date. This applies to the items we have in stock, regardless of product category. In order to return a product, it must be in its unchanged condition with all labels remaining.
The item is complete upon return and well packaged with the receipt. If you are unsure about the product, it should be handled carefully to ensure that it can be returned as new, unused and make sure to save the packaging.
If you wish to return a product, please contact us by email on firstname.lastname@example.org.
Return Policy for Custom made products
When buying a Custom-made product (made to order) with
special sizing, unfortunately we cannot accept returns and the open purchase policy do not apply. Therefore, the return policy does not apply to specially ordered custom-made products.
What is the cost of returns?
When returning a product from our standard collections, the customer pays the shipping cost back. Please note that the product should be unused and with all labels left. Refund for the returned item is made to the original buyer's payment method after the return has been received and approved by us. DIYTI is not responsible for any shipping damage on return shipment, therefore return well packed.
Return Policy for DIYTI standard collection products
The shipping cost for returning pillows and seat cushions is as follows:
Sweden: 495 SEK
Norway, EU & Rest of the world: 895 SEK
Sunbed cushions or packages larger than 110 cm x 80 cm x 108 cm:
Sweden: 995 SEK
Norway, EU & Rest of the world: 1995 SEK
When the customer has requested a return, DIYTI will contact the customer to determine the pickup date or when the customer can take the item to the nearest shipping company. DIYTI will then send shipping documents to the customers email address, which needs to be printed out and attached to the packages.
The customer is responsible for pickup, making sure the goods are well packaged and in good condition. If the customer does not complete the scheduled return because, for example, the customer did not print out the shipping documents or were out of the house at the agreed pickup date and time, DIYTI reserve the right to charge the customer 495 SEK.
The customer must clearly state customer name and order number of the returned item/items. This is to make sure that DIYTI can identify the goods and process the refund to the customer as quickly and easily as possible.
The goods must be delivered to DIYTI at the latest 14 days after the shipping documents have been sent out. If a customer regrets a purchase, DIYTI will refund the amount the customer paid for the item, minus the cost to return the item; amounts are mentioned above.
DIYTI has the right to make a deduction on the refunded amount that corresponds to any depreciation that has occurred. This depreciation could occur because the customer has used the item to a larger extent than what was necessary to determine features and functions. DIYTI will use the same payment method for refunds as the customer used for the initial transaction unless the customer has explicitly agreed with DIYTI about a different outcome.
However, DIYTI has the right to wait to make the refund until such time as the goods have reached the warehouse, or until the customer has shown proof that the goods have been sent to DIYTI by submitting a receipt or similar document. When the goods have reached DIYTI, the amount paid by the customer for the items will be refunded with the exception of any depreciation, as mentioned in the paragraph above, as well as deductions for return processing.
I have received a damages product and want to make reclamation
If there should be anything wrong with your item, you should make a reclamation to email@example.com as soon as possible after discovering the defect. Describe the defect or damage in as much detail as you can and attach images of the damage. This is to ensure that we can determine your case as accurately as possible. We will then contact you as soon as we can, regarding possible compensation or return. In case of a refund, this will take place within 30 days after the case has been resolved.
Our customers have 3 years guarantee on textile products purchased at diyti.com according to consumer legislation. DIYTI reserves the right to refuse a complaint if it appears that the product is not defective in accordance with current consumer legislation.
My order has been damaged during transportation or during delivery
If a product is harmed during the delivery should you immediately notify DIYTI at firstname.lastname@example.org. This should be done within three days so that DIYTI can contact the transportation company. When you receive an item, inspect the package carefully before you accept the product. If there is a visible transportation damage, the easiest procedure is to tell this directly to the driver. Ask the driver for a notation on your copy of the waybill. Even if the packaging looks good, it is important that you unpack and control your product as soon as possible to be able to find both visible and hidden transportation damage. Save the packaging for an eventual return.